We operate with allergens present in our food preparation area including but not an exhaustive list:
gluten, crustaceans, eggs, fish, milk, mustard, yeast, nuts and peanuts.
Though care is taken to accommodate requests, the management and staff CANNOT guarantee cross contamination will not occur.
If have any food allergy or intolerance , please ring the restaurant for advice BEFORE ordering 01724 847415 .

Delivery or Collection:

A valid telephone must be provide when ordering. The order may not be cooked and put on hold until the customer has called the restaurant, if a phone number has not provided and the restaurant could not confirm the order items, address or any other information to complete the order, the order will not be fulfilled.

Who we are: is the website run and managed by Route 15 American Diner, 6 Ravendale St N, Scunthorpe DN15 6NE.

What personal data we collect and why we collect it:
The personal data we collect is name, email address, personal account preferences, transactional data, such as purchase information and technical data, such as information about cookies.
We need to collect certain data (i.e. the formfields you have enabled in “Order Form”) to fulfill an order and so we deliver to the correct person, address and email to verify you and your order.

Contact forms:
We keep contact form submissions for customer service purposes only.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will be remembered for two weeks. If you log out of your account, the login cookies will be removed.

Payments and Who we share your data with: does not share, or sell your data with any third-party provider. Our server are located in the UK. Your data is only accessible by the site admin and the restaurant so they can process the order. If you choose to pay online, you will be transferred to our payment partner Stripe or Paypal’s secure website to complete the transaction and returned to our thank you page when the transaction is complete. Stripe may ask you to store your card information seccurely for quicker payments. We do not ask for or store credit card details.
The app does use Firebase services which may collect information used to identify you. Link to privacy policy of firebase service providers used by the app Firebase Analytics

Card payment using Stripe; If the order was rejected by the restautant after the payment was taken ( while waiting for a confirmation from the restaurant) and before you have received your order, the payment will be refunded automatically back to the card. The refund may take upto 5 working days to show up in your account.
If a refund was issued after you have received your order, the refund will be made manually and could take upto 5 working days after the date the refund was issued.
Refunds to expired or canceled cards are handled by the customer’s card issuer and, in most cases, credited to the customer’s replacement card. If no replacement exists, the card issuer usually delivers the refund to the customer using an alternate method (e.g., check or bank account deposit).

What rights you have over your data:
If you have an account on this site, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. reserves the right to modify, change or otherwise update this terms and privacy policy at any time and you are encouraged to review this page regularly.